Effective Date: October 7, 2025

1. Introduction

At Healing Me After We, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights in relation to that information when you visit our website or use our coaching services.

2. Information We Collect

Information you provide directly:

Name, email, phone number (optional), mailing address (if provided)

Information you share through booking forms, questionnaires, or coaching intake forms

Payment and invoicing information (card details are processed by our payment processor and are not stored on our servers)

Messages, notes, or attachments you send through contact or booking forms

Information collected automatically:

Device and browser information, IP address, pages visited, and usage data via cookies and analytics tools

Information from third-party sources:

Scheduling platforms, coaching platforms, or payment processors when you use those services

3. How We Use Your Information

We use information to:

Provide and manage coaching sessions, consultations, and billing

Communicate appointment reminders, responses to inquiries, and administrative messages

Improve our website, services, and client experience through analytics

Comply with legal or contractual obligations

4. Legal Basis (If Subject to GDPR)

When applicable, our legal bases for processing personal data include:

Consent

Performance of a contract

Compliance with legal obligations

Legitimate interests (e.g., improving services and preventing fraud)

5. Cookies & Tracking

We use cookies and similar tracking technologies to operate the website and understand usage. You can control cookie settings through your browser. Our site may use analytics services (e.g., Google Analytics) and advertising/retargeting tools.

6. Third-Party Services & Disclosures

We may share information with:

Scheduling/booking platforms and secure payment processors

Third-party service providers who assist in website hosting, payment processing, analytics, and email

When required by law (e.g., court order) or to protect safety

We do not sell personal information.

7. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect data, including encrypted transmissions (HTTPS), secure hosting, and access controls. While we take reasonable measures, no system is completely secure — absolute security cannot be guaranteed.

8. Data Retention

We retain personal information for as long as necessary to provide services, comply with recordkeeping requirements, or as otherwise required by law.

9. Your Rights

Depending on where you live, you may have rights to:

Access, correct, or delete your personal data

Restrict or object to certain processing

Request portability

To exercise any rights, contact us at [email protected]. We may need to verify your identity before responding.

10. Minors

Our services are intended for adults. We do not knowingly collect personal information from children under 16 via the website. If you believe we have collected such information, please contact us to request deletion.

11. International Transfers

If data is transferred outside your country, we will take appropriate steps to protect it in accordance with applicable law.

12. Links to Other Websites

Our site may link to external websites. We are not responsible for their privacy practices. Review their policies separately.

13. No Refunds on Digital Services

All digital coaching services, products, and downloadable resources are non-refundable. By purchasing, you acknowledge that you are receiving immediate access to digital content or time-based coaching services, and therefore waive your right to request a refund. Please review all product details carefully before purchase.

14. Changes to This Policy

We may update this policy occasionally. We will post the revised policy with a new effective date. Significant changes will be communicated by email or via the website when appropriate.

15. Contact & Complaints

If you have questions, want to exercise rights, or have privacy concerns, contact:

Healing Me After We
📧 Email: [email protected]

Refund & Cancellation Policy

Effective Date: October 7, 2025

At Healing Me After We, we are committed to delivering high-quality coaching and digital resources. Please review our refund and cancellation terms before making a purchase.

1. Coaching Sessions

All coaching sessions must be booked and paid in advance.

Cancellations or reschedules require at least 24 hours’ notice.

If you cancel within 24 hours or do not attend a scheduled session, the session will be forfeited without a refund.

2. Digital Services & Products

All digital coaching services, online workshops, courses, and downloadable resources are non-refundable.

By purchasing, you acknowledge that digital access is delivered immediately and cannot be returned.

3. Technical Issues

If you experience technical problems accessing a purchased digital product, please contact us at [email protected] so we can assist you.

4. Exceptional Circumstances

Refunds may only be considered in rare circumstances, at our sole discretion, if there is an error on our part (e.g., duplicate charge).

5. Contact for Refunds & Cancellations

For all refund or cancellation inquiries, please contact:
📧 [email protected]